Refund policy

Due to the custom, made-to-order and perishable nature of balloon arrangements, all purchases are final and we do not offer refunds once an order has been confirmed and payment has been processed.

We take great care to ensure all products are prepared and delivered in good condition. If your order arrives damaged, incorrect, or missing items, please contact us within 2 hours of delivery with photos so we can review the issue and provide a suitable resolution.

Refunds will not be provided for:

Change of mind

Incorrect delivery information provided by the customer

Situations where no one is available to receive the order at the delivery address

Balloons that deflate or change appearance due to environmental factors such as heat, wind, or handling after delivery

By placing an order on our website, you acknowledge and agree to this No Refund Policy